How to file a complaint

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Aditya Birla Money Limited

Aditya Birla Money Limited

Understanding Complaints

A complaint is a way for you to let us know if you're not satisfied with something related to our services at Aditya Birla Money Ltd. If you have an issue, or concern, or are unhappy with a decision or service we provided, we want to hear about it so we can make things right for you.

Our turnaround time to address complaints is as follows:
CATEGORY NATURE TYPE TAT (DAYS)
FINANCIAL Dispute Trade dispute/Unauthorised Trade 10
Technical glitches Loss due to technical lapse 3
Punching error Dealing room error 3
Wrong commitment Assurance on returns / Lower Brokerage / No info about charges (if reversal is processed) 3
NON-FINANCIAL Service Issue Client is not satisfied with our services rendered by Branch/Franchisee/Head office etc. 3

How to make a Complaint
We've made it easy for you to make a complaint through either email or a toll-free phone call.
how to make a complaint
Raise a Complaint

Email

Toll Free No.

Call on Toll Free No.:
1800-270-7000

You will receive the ticket id (Reference No.) on your registered email address

Raise a Complaint

Email

You will receive the ticket id (Reference No.) on your registered email address

Raise a Complaint

Toll Free No.

Call on Toll Free No.:
1800-270-7000

You will receive the ticket id (Reference No.) on your registered email address

Email Ticket Creation Process (For Written Complaints)
1

Compose an email using your registered email address. Describe the issue you're facing in as much detail as possible.

2

Feel free to attach any relevant files that relate to your complaint.

4

After sending the email, you'll receive a ticket ID (reference number) in response from the same email address. This ID will help us track your complaint.

5

Our dedicated ABML team will work to address and resolve your concern within a reasonable time frame.

6

If you need to follow up or have further questions, you can either send an email or call us using the toll-free number provided below.

Toll-Free Ticket Creation Process (For Phone Complaints)
1

Call our toll-free number in India, 1800-270-7000, using your registered mobile number.

2

When you reach our customer care executive, explain your concern or issue in detail.

3

Following your call, you will receive a ticket ID (reference number) sent to your registered email address. This reference number will help us keep track of your complaint.

4

Our dedicated ABML team will work diligently to address and resolve your concern within a reasonable time frame.

5

If you need to follow up or have additional questions, you can do so by sending an email or calling the same toll-free number, 1800-270-7000.

Email: care.stocksandsecurities@adityabirlacapital.com  |  Toll Free No.: 1800-270-7000
Email Ticket Creation Process
(For Written Complaints)
1

Call our toll-free number in India, 1800-270-7000, using your registered mobile number.

2

Feel free to attach any relevant files that relate to your complaint.

4

After sending the email, you'll receive a ticket ID (reference number) in response from the same email address. This ID will help us track your complaint.

5

Our dedicated ABML team will work to address and resolve your concern within a reasonable time frame.

6

If you need to follow up or have further questions, you can either send an email or call us using the toll-free number provided below.

Toll-Free Ticket Creation Process
(For Phone Complaints)
1

Call our toll-free number in India, 1800-270-7000, using your registered mobile number.

2

When you reach our customer care executive, explain your concern or issue in detail.

3

Following your call, you will receive a ticket ID (reference number) sent to your registered email address. This reference number will help us keep track of your complaint.

4

Our dedicated ABML team will work diligently to address and resolve your concern within a reasonable time frame.

5

If you need to follow up or have additional questions, you can do so by sending an email or calling the same toll-free number, 1800-270-7000.

Toll Free No.: 1800-270-7000

We are committed to providing the best possible service and addressing your concerns promptly. Your feedback is essential to us, and we appreciate the opportunity to improve your experience with Aditya Birla Money Ltd.

Contact Us
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Broking Services
Call Toll free Number: 1800-2707-000
(Mon-Fri: 09:00 AM to 11:00 PM)
(Sat & Sun: 09:00 AM to 09:00 PM)
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Call N Trade
Call: 1800 108 9999 & Dial 1
(09:00 AM to 11:30 PM)
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WhatsApp
Send "Hi" on 8828800038 from
your registered number and get
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