How to file a complaint
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Aditya Birla Money Limited

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Understanding Complaints

A complaint is a way for you to let us know if you're not satisfied with something related to our services at Aditya Birla Money Ltd. If you have an issue, or concern, or are unhappy with a decision or service we provided, we want to hear about it so we can make things right for you.

Our turnaround time to address complaints is as follows:
CATEGORY NATURE TYPE TAT (DAYS)
FINANCIAL Dispute Trade dispute/Unauthorised Trade 10
Technical glitches Loss due to technical lapse 3
Punching error Dealing room error 3
Wrong commitment Assurance on returns / Lower Brokerage / No info about charges (if reversal is processed) 3
NON-FINANCIAL Service Issue Client is not satisfied with our services rendered by Branch/Franchisee/Head office etc. 3
How to make a Complaint
We've made it easy for you to make a complaint through either email or a toll-free phone call.
how to make a complaint
Raise a Complaint

Email

Toll Free No.

Write to:
care.stocksandsecurities@adityabirlacapital.com

Call on Toll Free No.:
1800-270-7000

You will receive the ticket id (Reference No.) on your registered email address

Raise a Complaint

Email

Write to:
care.stocksandsecurities
@adityabirlacapital.com

You will receive the ticket id (Reference No.) on your registered email address

Raise a Complaint

Toll Free No.

Call on Toll Free No.:
1800-270-7000

You will receive the ticket id (Reference No.) on your registered email address

Email Ticket Creation Process (For Written Complaints)
1

Compose an email using your registered email address. Describe the issue you're facing in as much detail as possible.

2

Feel free to attach any relevant files that relate to your complaint.

3

Send the email to care.stocksandsecurities
@adityabirlacapital.com.

4

After sending the email, you'll receive a ticket ID (reference number) in response from the same email address. This ID will help us track your complaint.

5

Our dedicated ABML team will work to address and resolve your concern within a reasonable time frame.

6

If you need to follow up or have further questions, you can either send an email or call us using the toll-free number provided below.

Toll-Free Ticket Creation Process (For Phone Complaints)
1

Call our toll-free number in India, 1800-270-7000, using your registered mobile number.

2

When you reach our customer care executive, explain your concern or issue in detail.

3

Following your call, you will receive a ticket ID (reference number) sent to your registered email address. This reference number will help us keep track of your complaint.

4

Our dedicated ABML team will work diligently to address and resolve your concern within a reasonable time frame.

5

If you need to follow up or have additional questions, you can do so by sending an email or calling the same toll-free number, 1800-270-7000.

Email: care.stocksandsecurities@adityabirlacapital.com  |  Toll Free No.: 1800-270-7000
Email Ticket Creation Process
(For Written Complaints)
1

Call our toll-free number in India, 1800-270-7000, using your registered mobile number.

2

Feel free to attach any relevant files that relate to your complaint.

3

Send the email to care.stocksandsecurities
@adityabirlacapital.com.

4

After sending the email, you'll receive a ticket ID (reference number) in response from the same email address. This ID will help us track your complaint.

5

Our dedicated ABML team will work to address and resolve your concern within a reasonable time frame.

6

If you need to follow up or have further questions, you can either send an email or call us using the toll-free number provided below.

Toll-Free Ticket Creation Process
(For Phone Complaints)
1

Call our toll-free number in India, 1800-270-7000, using your registered mobile number.

2

When you reach our customer care executive, explain your concern or issue in detail.

3

Following your call, you will receive a ticket ID (reference number) sent to your registered email address. This reference number will help us keep track of your complaint.

4

Our dedicated ABML team will work diligently to address and resolve your concern within a reasonable time frame.

5

If you need to follow up or have additional questions, you can do so by sending an email or calling the same toll-free number, 1800-270-7000.

Email: care.stocksandsecurities@adityabirlacapital.com
Toll Free No.: 1800-270-7000

We are committed to providing the best possible service and addressing your concerns promptly. Your feedback is essential to us, and we appreciate the opportunity to improve your experience with Aditya Birla Money Ltd.

Contact Us
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Call Toll free Number: 1800-2707-000
(Mon-Fri: 09:00 AM to 11:00 PM)
(Sat & Sun: 09:00 AM to 09:00 PM)
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Call: 1800 108 9999 & Dial 1
(09:00 AM to 11:30 PM)
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Attention Investor
1. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.          2. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.          3. Prevent Unauthorized Transactions in your demat account:Update your Mobile Number with your Depository Participant/ Stock Broker. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL / CDSL on the same day………. issued in the interest of investors.          4. For Stock Broking Transaction 'Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day...Issued in the interest of Investors.          5. Investors should be cautious on unsolicited emails and SMS advising to buy, sell or hold securities and trade only on the basis of informed decision. Investors are advised to invest after conducting appropriate analysis of respective companies and not to blindly follow unfounded rumours, tips etc. Further, you are also requested to share your knowledge or evidence of systemic wrongdoing, potential frauds or unethical behaviour through the anonymous portal facility provided on BSE & NSE website.           6. Email Id for reporting of cyber attacks: abm.cybersecurity@adityabirlacapital.com, Helpline number for reporting of cyber attacks : +91 8045860203.
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Securities Broking is through Aditya Birla Money Limited: SEBI Registration No. NSE/BSE/MCX/NCDEX:INZ000172636 ; NSDL /CDSL: IN-DP-17-2015. PMS - INP 000003757, Research Analyst –INH000002145, Investment Adviser - INA000009214. Central Insurance Repository Limited: IRDA/IR2/2014/312. Investments in securities market are subject to market risks, read all the related documents carefully before investing. Please read the risk disclosure document, rights and obligations, guidance note, Do’s and Don’ts and policies and procedure carefully before making any investment decision. Brokerage will not exceed the SEBI prescribed limit. Margins as prescribed by Exchange / SEBI will be applicable.

Corporate Office: Sai Sagar, 2nd & 3rd Floor, Plot No.M-7, Thiru-Vi-Ka (SIDCO) Industrial Estate, Guindy, Chennai 600032. Regd. office: Indian Rayon Compound, Veraval, Gujarat - 362 266 | E-mail: care.stocksandsecurities@adityabirlacapital.com | CIN L65993GJ1995PLC064810 | Tel: +91-44-49490000 / 4949 0200 | Website: stocksandsecurities.adityabirlacapital.com

 

" Attention Investors

  1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
  2. Update your mobile number & email ID with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
  3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
  4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
  5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

.......... Issued in the interest of Investors "

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Copyright © 2020 Aditya Birla capital Inc. All Rights Reserved.

Call us directly: 18002707000

Disclaimer: Name of Investment Adviser-Aditya Birla Money Limited, Type of Registration- Non-Individual, Registration No- INA000009214,

Address- SAI SAGAR, 2nd & 3rd Floor, Plot No- M7,Thiru-Vi-Ka (SIDCO), Industrial Estate, Guindy, Chennai 600 032, Tel No-044-49490000

Contact details of the Principal Officer Ph No-044-49490014, Email ID-murali.lr@adityabirlacapital.com.
Corresponding SEBI regional/local office address-7th Floor, 756-L,Anna Salai, Chennai-600002, Tamil Nadu

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