Firstsource Solutions Ltd

Firstsource Solutions Limited is a part of the RP-Sanjiv Goenka Group is mainly engaged in the business of providing customer management services like contact center, transaction processing and debt collection services including revenue cycle management in the healthcare industry. It specialize in helping clients through transformational and distinctive solutions designed to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. The Company, on a consolidated basis has 40 global operation centers as on March 31, 2024.

Firstsource Solutions Limited was erstwhile established as 'ICICI Infotech Upstream Limited' on December 6, 2001 and promoted by ICICI Bank Ltd. On April 2, 2002, the name of the Company was changed to 'ICICI OneSource Limited' and then was changed to 'Firstsource Solutions Limited' on 21 November, 2006.

In April 2002, the company acquired Customer Asset.com with its two subsidiaries to accelerate the entry into the BPO business. Also they acquired Tawny Dove Ltd in the same year. In the year 2003, they acquired FirstRing India Pvt Ltd to gain customer acquisition and credit card services capabilities.

The company acquired a majority stake in Pipal in the year 2004 to acquire research and analysis capabilities. Also in the same year, they acquired ASG in order to enter into the collections and receivables management market. In the year 2005, they acquired RevIT to enter into the healthcare industry and enhance the transaction processing capabilities. Also they acquired Business Process Management Inc (BPM) on December 29, 2006 to further enhance the company capabilities in the healthcare sector.

During the year 2006, the company has set up Firstsource Solutions, S A through one of its subsidiary company Firstsource Solutions, UK. Also they opened a branch office in Philippines. In March 2006, the company entered into the strategic partnership with Metavante to provide an exclusive channel par