eClerx Services Limited provides critical business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 17,000+ people across Australia, Canada, Dubai, Germany, India, Italy, Netherlands, Philippines, France, Singapore, Thailand, UK, and the USA. The Company provides innovative business process management, change management, data-driven insights, advanced analytics powered by subject matter experts and smart automation.
eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. The Company create solutions and services, utilizing domain knowledge that supports clients' evolving needs. They assist companies in developing, implementing and operating multichannel customer interaction capabilities for the external and the internal customer - facing operations - transforming everyday touchpoints into a superior experience.
eClerx Services Limited was originally incorporated on March 24, 2000 as 'eClerx Services Private Limited'. In August 2007, the Company was converted to a public limited company and the name was changed as 'eClerx Services Limited'.
eClerx Services completed its Initial Public Offer (IPO) and the equity shares were listed on the National Stock Exchange of India Ltd. (NSE) and the Bombay Stock Exchange Ltd. (BSE) effective December 31, 2007.
During the financial year ended 31 March 2010, which marked completion of 10 years by eClerx Services, the company recorded a turnover of more than Rs. 2,500 million for the first time in its history.
During the year under review, the company substantially broadened its range of services to clients,